Customer Service Policy

1. Introduction


Welcome to logitechmalls.com. We are committed to providing our customers with reliable, efficient, and friendly customer service for all products including MX Series, Mechanical Keyboards, Wireless Mice, Webcams, Headsets, Software, and more.

This Customer Service Policy outlines how we support you before, during, and after your purchase. By shopping on our website, you agree to the terms described below.

2. Contact Information


For all customer service inquiries:

  • Email: support@logitechmalls.com
  • Response time: Within 24–48 business hours

We strive to resolve all issues fairly and promptly.

3. Order Support


  • Order status, tracking, and modification requests are supported via email.
  • We will assist with verifying stock, delivery estimates, and product details.
  • Once an order has shipped, changes may no longer be available.

4. Shipping & Delivery Support


  • We provide tracking information for all shipped orders.
  • If your package is delayed, lost, or damaged in transit, contact us immediately.
  • We will coordinate with carriers to resolve delivery issues as quickly as possible.

5. Returns, Refunds & Exchanges


  • Returns and exchanges are accepted for unused, unopened, or defective items in accordance with our return policy.
  • Items must be returned in their original packaging.
  • Refunds will be processed after inspection and approval.
  • Software products may be subject to different return terms due to digital nature.

6. Product Warranty & Defective Items


  • All products sold are intended to be genuine and fully functional.
  • If you receive a defective, damaged, or incorrect item, contact us with your order number, photos, and description.
  • We will assist with replacements, returns, or further support.

7. Technical & Product Assistance


  • We provide general product information, compatibility help, and usage guidance.
  • For advanced technical support, firmware updates, or official warranty service, we may direct you to the manufacturer’s official support channels.

8. Privacy & Security


  • We protect your personal information and order data.
  • Your information will only be used to process orders and provide customer support.

9. Customer Satisfaction


Our goal is 100% customer satisfaction. If you are not satisfied with your purchase or experience, please contact us so we may improve and resolve your concern.

10. Policy Updates


We reserve the right to update this Customer Service Policy at any time. Changes will be posted on this page.